Written Question on Universal Credit: Surveys

Written Questions are submitted by MPs or Lords to receive information from a Department.

See more on: "Universal Credit: Surveys"
Date Title Questioner
11 Sep 2017, 12:18 p.m. Universal Credit: Surveys Neil Coyle


To ask the Secretary of State for Work and Pensions, what plans his Department has to undertake a new universal credit satisfaction survey in roll-out areas.

Answer (Damian Hinds)

The DWP claimant satisfaction and experience survey currently only covers Universal Credit Live Service claimants. The available figures cover the financial year 2015/16.

We continue to monitor and evaluate the delivery of Universal Credit. To date there have been a number of published reports where claimants responded to surveys. As Universal Credit is rolled out to new areas of the country we will continue to involve claimants in the overall evaluation.

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