Question to the Department for Transport:

To ask the Secretary of State for Transport, with reference to the press notice entitled New tech to make rail replacement travel more accessible, published on 13 May 2025, what information her Department holds on the number of times the 3D animated avatar for rail replacement coaches has been used by passengers since its introduction.

The products referenced are not yet in use as the competition (Contracts for Innovation: Accessible Information on Coaches) is still underway, and these projects are currently going through development, trials with disabled people and coach operators, and manufacturing scale-up. The competition is due to finish in March 2026.