Revenue and Customs: Standards

(asked on 14th October 2025) - View Source

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what recent estimate she has made of the of the average customer response times at HM Revenue & Customs.


Answered by
Dan Tomlinson Portrait
Dan Tomlinson
Exchequer Secretary (HM Treasury)
This question was answered on 17th October 2025

HMRC regularly publishes its performance on GOV.UK https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates

Improving day-to-day performance is a key priority for HMRC.

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