HM Passport Office: Standards

(asked on 11th May 2022) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, what comparative assessment she has made of the efficiency of each HM Passport Office branch for processing passport applications and renewals; and what steps her Department is taking to improve efficiency in branches that are comparatively less efficient.


Answered by
Kevin Foster Portrait
Kevin Foster
This question was answered on 19th May 2022

Due to differences in some of the work undertaken at individual passport offices, such as more complex international work, productivity will vary at a local level. However, Her Majesty’s Passport Office has a range of tried and tested arrangements in place to monitor performance at local and national level, which helps to ensure that there is no disparity in the handling of like-for-like cases across each site.

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