Driving Licences

(asked on 4th September 2017) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what recent assessment he has made of the effectiveness of the DVLA's system for reporting medical conditions.


Answered by
Jesse Norman Portrait
Jesse Norman
This question was answered on 11th September 2017

The Driver and Vehicle Licensing Agency (DVLA) continually monitors and looks for ways to improve the performance and effectiveness of its processes for notifying medical conditions and making licensing decisions.

The DVLA introduced an online service in October 2016 which now allows motorists to notify over 200 medical conditions online. This service has already won two awards including the Digital Public Service Innovation of the Year at the Digital Leaders 100 Awards in June 2017.

In addition to the online service, the DVLA has made a number of other improvements in this area, including recruiting additional medical and administrative staff. These changes have had a positive impact on the time taken to deal with medical cases. The average time taken to make a licensing decision in the financial year 2016/17 was 37 days, down from 53 days in the 2015/16 financial year.

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