Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what steps he is taking to improve consumer confidence in low carbon home upgrades in the context of delivery issues in previous iterations of the ECO scheme.

Government is committed to protecting homeowners across the UK who receive energy efficiency upgrades. We are introducing a new system of consumer protections, with clear centralised oversight to ensure proper installer accountability as part of the Warm Homes Plan.

Immediate actions taken include improved oversight of installations and installers, with a more robust suspension and reinstatement process, and enhanced contractor checks and restrictions to prevent installers from evading accountability if they operate through multiple certification bodies.

Additionally, Government has increased oversight of TrustMark’s operations, and introduced site visits from retrofit co-ordinators to give an additional layer of on-site assurance.