Question to the Home Office:

To ask the Secretary of State for the Home Department, pursuant to the Answer of 9 November 2022 to Question 75953 on Asylum: Housing, if she will list the categories her Department used to record the nature of complaints on accommodation provided by Clearsprings Ready Homes.

Migrant Help do not categorise complaints, however if they are escalated to the department we use the following categorisations.

• Food in Initial Accommodation
• Housing Officer Behaviour/Conduct
• Maintenance Officer Behaviour/Conduct
• Maintenance outside of Service Level Agreement
• No Action/Dissatisfied with action on Request For Assistance
• Delay - Authority
• Payment Issues
• Payment Issues – Aspen
• Payment Issues – General
• Service Delivery General
• Service Delivery in Hotel/Initial Accommodation
• Staff Behaviour/Treatment in Hotel/Initial Accommodation
• Other