Question to the Home Office:

To ask the Secretary of State for the Home Department, what remedies are available to a member of the public who has reported a crime using the Action Fraud website, been advised that the matter is not suitable for investigation, and is dissatisfied with that outcome.

The decision on whether to investigate a crime rests solely with the police who will take into account available resources, the likely eventual outcome and other criminal cases already under investigation.

If a member of public is not satisfied with the service provided by Action Fraud or NFIB, they can make a complaint via the Independent Office for Police Conduct (IOPC) or the City of London Police’s Professional Standards Directorate (PSD).

Furthermore, there are alternative routes to redress that, depending on the nature of the allegation, a member of the public may wish to pursue. One of these is to pursue the case through a civil route. Information on this can be sought by contacting Citizen’s Advice.