Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what assessment he has made of the potential impact of online GP booking systems on people who are digitally excluded.

Since 1 October, general practices (GP) have been required to keep their online consultations tools on throughout core hours, from 8:00am to 6:30pm Monday to Friday, for non-urgent and routine requests.

Patients are able to get in touch with their GP via an online form during these hours to request an appointment or to raise a query.

We understand that not all patients can or want to use online services. To ensure that patients are not digitally excluded, the GP Contract is clear that patients should always have the option of telephoning or visiting their practice in person, and all online tools must always be provided in addition to, rather than as a replacement for, other channels for accessing a GP. We have also committed to work with digital transformation teams in integrated care boards and with groups at risk of digital exclusion to ensure digital solutions are inclusive.

People unable to access online services, or visit their GP in person, can ask for a feature called proxy access available through the NHS App. This function allows a trusted relative or carer to act on the patient’s behalf and can be set up through the patient’s GP surgery, so that they can help them manage their health and care.