Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, with reference to the report by Citizens Advice entitled Stepping Up: Reforming protections in the retrofit market, published on 17 October 2025, and to the report by the National Audit Office entitled Energy efficiency installations under the Energy Company Obligation, published on 14 October 2025, HC 1334, whether she plans to accept the recommendations in those reports to publish a timeline for the reform of protections as part of the Warm Homes Plan.

The Government is reviewing and considering the NAO recommendations in full and will publish a response in due course.

The results of the independent audits published by the Department demonstrate systemic failures in the consumer protection regime, which is why we are conducting a sweeping overhaul, with details to be brought forward in the Warm Homes Plan.

The Government welcomes Citizens Advice’s report and is committed to working with them and other stakeholders to ensure reforms deliver for both customers and installers.

The Government is planning to consult on proposals early next year.