Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what steps her Department is taking to help ensure that prepayment meters are not involuntarily installed in people's homes.

Prepayment meters can continue to play a role in the market, however it is important that the rules around their use are sufficient to protect consumers and are properly enforced. Involuntary installations should only ever be a last resort for managing customer debts.

Ofgem implemented new rules regarding the involuntary installation of prepayment meters on 8th November and suppliers must refrain from all involuntary installations for high-risk customers. The Government will continue to work closely with Ofgem and industry to see that the new rules lead to positive changes for consumers and won't hesitate to intervene again if necessary.