Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether alternative provision is in place for pension credit applicants who are unable to apply online.

DWP provides a range of ways to enable people to make a claim to Pension Credit according to their particular circumstances. Anyone unable to apply for Pension Credit online can use the Freephone claim line 0800 99 1234. A friend or family member can also call on their behalf if the customer is unable to use the phone themselves. DWP also provides a free Textphone service 0800 169 0133. Customers can also use the video relay service for British Sign Language (BSL) users and a Relay UK service for anyone who cannot hear or speak on the phone.

Paper application forms, including large print and Braille versions, are also readily available upon request. The form has recently been adapted to meet a RNIB request for accessibility. Where customers require additional support to make a claim, we can make a referral to the DWP visiting service. Many voluntary organisations and charities are also able to help older people make a claim.

Since May 2020, the online Pension Credit application service has provided the flexibility for friends, family and third sector organisations to support older people who may struggle to make a claim alone and to do so at a time that is most convenient for them. It is available 24 hours a day, seven days a week at www.gov.uk/pension-credit/how-to-claim.