Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps she is taking to include passenger voice in the governance of Great British Railways.

Great British Railways will be held to account for railway performance and customer experience. The Railways Bill will establish a powerful voice for passengers, the Passenger Watchdog, to independently monitor passenger experience, advocate for passengers and to hold GBR and other operators to account together with ORR.

When developing its Integrated Business Plan, GBR will be required to consult with the Passenger Watchdog and will have an ongoing general duty to consider the interests of passengers and the needs of passengers with disabilities.