Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, whether his Department is taking steps to protect homeowners when the companies who issue guarantees for cavity wall insulations going into administration.

The ECO scheme requires installers of cavity wall insulation to provide a warranty to householders when measures are fitted. The Government endorsed quality framework which was launched in October 2018 and overseen by Trustmark ensures an improved and comprehensive consumer protection process, including having sufficient guarantees in place to provide redress for households.

In cases where an installer is either no longer trading or has not addressed all relevant concerns, householders should contact the guarantee provider. A full list of the appropriate guarantee providers available can be found at: https://www.trustmark.org.uk/homeowners/benefits/financial-protection.

BEIS officials are exploring what mechanisms are currently in place across each of the guarantee providers to protect consumers in case of insolvency.