Question to the Department of Health and Social Care:

To ask the Secretary of State for Health, what steps his Department has taken to measure and improve patient experience and compassionate care.

One year on from the Government’s formal response to the Francis Report on the failings of care at Mid Staffs, this Government has taken significant strides to improve and measure patient experience and compassionate care.

We have introduced a series of measures to increase the safety, transparency and accountability of the National Health Service – including a rigorous and independent new inspection regime for hospitals and a robust special measures regime to turn around any failing trusts.

4.3 million people have completed the Friends & Family Test, with feedback used locally to improve care.