Question to the Home Office:

To ask the Secretary of State for the Home Department, pursuant to the Answer of 20 July 2017 to Question 5241, what her Department's definition is of an exceptional circumstance that would validate a refund to people who have submitted a visa application under her Department's Priority Service scheme.

UK Visas and Immigration consider all requests for refunds on a case by case basis. Whether a refund is issued will depend on the specific circumstances of each case.

Requests should be made via the complaints process:

https://www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure#how-to-complain