Question to the Home Office:

To ask the Secretary of State for the Home Department, what minimum service level agreements her Department has in place with companies that administer asylum seeker accommodation in respect to the maintenance of their properties.

The current Asylum Accommodation and Support Services Contracts commenced in September 2019 and are provided by three commercial providers.

The contracts are published and in the public domain. Further information can be found at: New asylum accommodation contracts awarded - GOV.UK (www.gov.uk). The Home Office have access to providers’ systems to monitor compliance.

The Asylum Accommodation and Support Services contracts have a robust performance management system, against which providers are expected to deliver. This is supplemented by a formal governance process which includes quarterly Strategic Review Management Boards and monthly Contract Management Groups. Service credits and subsequent improvement plans are discussed and monitored as part of this process. Service Delivery Managers speak daily with providers about service delivery and performance. In response to the global pandemic, officials also have formal meetings on a weekly basis to ensure individuals are housed safely, services are delivered in line with their contractual obligations and adherence to guidance from Public Health England (PHE) is followed.

Asylum seekers can also raise specific issues or concerns about their accommodation through the 24/7 Advice, Issue Reporting and Eligibility (AIRE) service operated by Migrant Help. The Home Office and our providers receive feedback on complaints raised through our regular dialogue with Migrant Help, which enables attention to be focussed on particular areas of concern.