Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, what assurance mechanisms will be introduced as part of the transition from MyCSP to Capita to ensure that delays experienced under the current contract are not repeated.

The Cabinet Office has enforced strict commercial governance and, unlike the legacy arrangement, the new contract incorporates sharp, automatic financial penalties for failure to meet Key Performance Indicators. This will ensure that the supplier is held financially accountable for service delivery standards from the outset.

These measures include a rigorous period of parallel running and system testing to validate operational readiness, alongside extensive data integrity checks and migration audits prior to service commencement.

This process is underpinned by a strengthened governance structure with active Cabinet Office oversight to monitor progress against key milestones, whilst applying lessons learned from previous transitions to mitigate risks regarding payment timeliness. Ensuring scheme members receive their pensions accurately and on time remains the Government’s priority throughout this process.