Ambulance Services: Standards

(asked on 21st November 2025) - View Source

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what assessment he has made of the adequacy of ambulance response times in rural and semi-urban areas.


Answered by
Karin Smyth Portrait
Karin Smyth
Minister of State (Department of Health and Social Care)
This question was answered on 1st December 2025

We acknowledge that ambulance performance has not consistently met expectations in recent years, and we are taking serious steps to improve performance across the country including rural and semi-urban areas. That is why we published our Urgent and Emergency Care Plan for 2025/26, backed by almost £450 million of capital investment, which commits to reducing ambulance response times for Category 2 incidents to 30 minutes on average this year.

The National Health Service constitutional standards for ambulance response time metrics are measured with an average figure as well as a 90th centile standard which means that trusts are held to account for the response times they provide to all patients, improving the performance management of the ‘long tail’ of delayed ambulance responses that we know can particularly affect rural and semi-urban areas. Recent NHS England figures show a 23-minute improvement in the Category 2 90th centile response time compared with last year.

Local NHS integrated care boards (ICBs) are responsible for service commissioning decisions in their local communities, including ambulance provision for rural and semi-urban communities. ICB funding allocations for ambulance services take account of rurality and patient density to cover the longer travel distances to incidents and greater time required to convey patients to hospitals.

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