Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps his Department is taking to help ensure that energy suppliers have policies and procedures to identify vulnerable customers.

The Government has every confidence in Ofgem as the independent regulator of the energy market in Great Britain. Having completed a review of how suppliers support customers in vulnerable situations, Ofgem is working with seven suppliers found to have minor weaknesses in their processes. The ten suppliers found to have moderate to severe weaknesses are required to implement rapid and robust improvements to their processes. Failure to act fast enough may result in Ofgem taking enforcement action. More details are available at:

https://www.ofgem.gov.uk/publications/ofgem-completes-review-how-suppliers-support-customers-vulnerable-situations.