Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, how many energy customers did not receive at least seven working days notice in advance of a change from credit mode to the prepay method on a smart meter.

The Department does not hold this data. The energy regulator Ofgem is responsible for ensuring energy suppliers comply with their regulatory obligations, including the requirement that suppliers must provide notice of at least seven working days in advance of the change from credit mode to the prepay method on the smart meter.

The Government welcome the steps Ofgem is taking to ensure energy supplier compliance with their obligations, including through their Market Compliance Review into customers struggling with bills.