Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Digital, Culture, Media and Sport, if she will make an assessment of the effectiveness of Twitter's appeals process for people that have suffered abuse on Twitter.

The Online Harms White Paper sets out our plans for world-leading legislation to make the UK the safest place in the world to be online. We intend to establish in law a new duty of care on companies towards their users, overseen by an independent regulator. The duty of care will ensure companies have appropriate systems and processes in place to deal with harmful content on their services to keep their users safe. Compliance with this duty of care will be overseen by an independent regulator, which will have a range of enforcement powers.

As part of the new duty of care, we will expect companies, where appropriate, to have effective and easy-to-access user complaints functions, which will be overseen by the regulator. Companies will need to respond to users' complaints within an appropriate timeframe and to take action consistent with the expectations set out in the regulatory framework