Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, what steps his Department is taking to review the regulatory framework for postal services, including the oversight of parcel courier companies and their contribution to the universal postal network.

Ofcom is the independent regulator for the postal sector with the responsibility and powers to regulate postal services.

Ofcom requires all postal operators to establish, make available, and comply with transparent, simple, and inexpensive procedures for dealing with consumers’ complaints about the services they receive.

The government will continue to work with the regulator to ensure that the framework supports fair competition, consumer protection and the long-term sustainability of the universal postal network.