Question to the Department for Transport:

To ask the Secretary of State for Transport, pursuant to the Answer of 21 November 2025 to Question 90824 on Great British Railways: Disclosure of Information, whether the data published by the Office of Rail and Road will include annual figures on passenger complaints and the number of those complaints resolved.

The Office of Rail and Road currently publishes the number of complaints closed by train operators on a bi-annual basis. There is no distinction between the number of complaints received and the number resolved.

Train operators are obliged to provide certain information to the ORR as part of their current licence agreements. In the future, the Passenger Watchdog will set the consumer standards in the licences, including standards on complaint handling and reporting. While the detail of what data operators must share after GBR is established is to be decided, we do not expect any reduction in the level of transparency of complaints data.