Question to the Department for Transport:

To ask the Secretary of State for Transport, whether Great British Railways Retail will be required to comply with the statutory Code of Practice on retail market conduct managed by the Office of Rail and Road.

The retail industry code of practice announced in the Government's response to the Railways Bill consultation will incorporate clear requirements for how Great British Railways (GBR) should interact with all market participants. The code of practice will be owned and managed by the Office of Rail and Road (ORR). GBR’s licence will require it to comply, with the ORR able to demand corrective action if it considers that GBR has not done so.