Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps his Department is taking to ensure that patients awaiting elective surgery are provided with clear and timely information about their position on waiting lists; and whether his Department has considered introducing a system that allows patients to (a) track their approximate place in the queue and (b) receive regular updates on expected waiting times.

The Government is committed to putting patients first. This means making sure patients are seen on time and have the information they need to have the best possible experience of care.

As set out in the Elective Reform Plan, published January 2025, patients should expect clear communications that meet their needs throughout their time on a waiting list. This includes information about how long they might wait for their appointment and details about how and when to contact their provider. We are currently working with patients and carers to publish minimum standards patients should expect while they wait for planned care. This includes considering patients’ communication needs.

We have also taken steps to deliver important digital interventions to ensure patients can receive clear and timely information whilst waiting for care. Since March 2025, patients at 87% of hospitals can view information about their elective appointments, estimated waiting times, and average waiting times by specialty on the NHS App. By March 2027, we will significantly improve information about waiting times on the NHS App for patients in elective care and will expand proxy access for parents and carers. We will also review the role and functionality of My Planned Care, which currently provides average waiting times and other information for patients waiting for care. High quality non-digital options should always be in place for those that need them.