Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Digital, Culture, Media and Sport, if she will make it her policy to introduce an individual right of redress for consumers who suffer harm under social responsibility obligations on gambling operators.

The Government’s Gambling Act Review is taking a close look at the effectiveness of the regulatory framework and whether further protections are needed to ensure that all those who choose to gamble can do so safely. As part of its broad scope, the Review is looking at the suitability of existing consumer redress arrangements and we called for evidence on whether changes are needed to better support individuals who feel they have been treated unfairly or harmed by gambling operators in breach of their social responsibility obligations. We will publish a White Paper outlining our conclusions and proposals for reform in the coming months.