Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what recent assessment the Department has made of the adequacy of Jobcentre staffing levels to support claimants with complex needs.

We recognise that as a department we come into contact with some claimants who have complex needs or are vulnerable. The department already has processes in place to support and safeguard people who use our services, and we will continue to provide this support as changes are taken forward.

The Department continually impacts and assesses the service being offered to customers. Staff numbers, including the number of Work Coaches, and demand for Jobcentre services are reviewed on an ongoing basis, in line with the latest economic and benefit forecasts.