Question to the Home Office:

To ask the Secretary of State for the Home Department, pursuant to the Answer of 9 November 2022 to Question 75953, how many complaints were registered against Clearspring Ready Homes in each month between 01 December 2021 and 30 November 2022 in relation to that company's provision of accommodation for asylum seekers.

We expect high standards from all of our providers under the terms of the Asylum Accommodation and Support Services contracts (AASC). We regularly engage with them to discuss any issues that arise and ensure best practise is always followed. Providers’ performance is monitored closely by dedicated staff in each contract area, who are in daily contact with them. Where performance falls short of the required standard, failures are recorded and can result in the award of points and, ultimately, service credits being applied.

This is supplemented by a formal governance process which includes quarterly Strategic Review Management Boards and monthly Contract Management Groups. Service credits and subsequent improvement plans are discussed and monitored as part of this process.

Asylum seekers can raise specific issues or concerns about their accommodation through the 24/7 Advice, Issue Reporting and Eligibility (AIRE) service operated via Migrant Help. The AIRE contract has introduced a more independent and transparent oversight of standards through clearer complaints mechanisms for service users and supporting data that allows more intelligent targeting of performance improvement.