Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether his department has plans to implement the recommendations in Turn2us's report entitled From stigma to support, published in October 2025.

We are testing changes to the Jobcentre Plus environment to make it more welcoming for customers. We are exploring how services can be delivered in community settings, including via vans, pop-ups and collaboration with partner services. We are introducing trauma-informed approaches across the DWP, and all frontline DWP colleagues are trained to identify and support vulnerable customers. As part of the new Jobs and Careers Service, we are shifting the focus of the customer-work coach relationship away from compliance and box-ticking to more personalised, and career-focused discussions. We are testing this in our first Pathfinder, based in Wakefield.

We are building towards a guaranteed Pathways to Work offer of personalised employment, health and skills support for all disabled people and those with health conditions on out of work benefits. We have also launched the Timms Review to ensure PIP is fair and fit for the future. We are co-producing the Review with disabled people, the organisations that represent them, and other experts. Once in place, the Review’s steering group will agree the approach to considering evidence and gathering input.