Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps his Department is taking to ensure that the introduction of digital and AI tools in mental health care enhances rather than replaces the work of qualified counsellors and psychotherapists, in line with guidance from professional bodies such as the National Counselling and Psychotherapy Society.

To deliver the shift from analogue to digital that is set out in the 10-Year Health Plan, we will create a digital front door for mental health care through the NHS App to boost access to early support and empower people to take steps to manage their symptoms.

Digital and artificial intelligence (AI) tools in mental health care can enhance and complement the work of qualified counsellors and psychotherapists, not replace human-delivered care. These tools can help with routine tasks like managing appointments, answering basic queries, updating clinical notes, and booking sessions. This means that clinicians can spend more time providing care to patients and patients have an improved experience across the care pathway, for example through reduced waiting times. Any new tools are introduced within a comprehensive regulatory framework in the National Health Service, underpinned by rigorous standards for safety, effectiveness, ethics, and data protection.

Publicly available AI applications that are not deployed by the NHS, such as ChatGPT and Character.AI, are not regulated as medical technologies and may offer incorrect or harmful information. Users are strongly advised to be careful when using these technologies.