Energy: Pre-payment

(asked on 30th November 2022) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will take steps to prevent the customers of energy suppliers being moved to prepayment arrangements without being consulted.


Answered by
Graham Stuart Portrait
Graham Stuart
This question was answered on 5th December 2022

The energy regulator Ofgem has rules in place that restrict the force-fitting of a prepayment meter on customers who are in debt, except as a last resort.

Suppliers must provide notice of seven days before installing a prepayment meter or changing a smart meter to prepay mode.

Ofgem further rules require energy suppliers to assess whether installing a prepayment meter, including the remote switching of a smart meter, is safe and reasonably practicable for the customer. This assessment should include identifying any vulnerability.

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