Ryanair: Coronavirus

(asked on 9th November 2020) - View Source

Question to the Department for Transport:

To ask Her Majesty's Government what discussions they have had with Ryanair about the continuation of flights whilst the national lockdown is in effect; and what steps they are taking to ensure that customers who are unable to fly as a result of the national lockdown receive full and prompt refunds from that airline.


Answered by
Baroness Vere of Norbiton Portrait
Baroness Vere of Norbiton
Parliamentary Secretary (HM Treasury)
This question was answered on 23rd November 2020

The Department engages with a number of airlines on a variety of issues; however whether an airline operates a flight or not is ultimately a commercial decision.

The Government has been clear that where a flight has been cancelled consumers are entitled to a refund and that refund must be paid. The Department and the regulator are working with industry on the policy and practices of airlines with respect to consumer refunds.

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