Royal Bank of Scotland: Small Businesses

(asked on 9th November 2020) - View Source

Question to the HM Treasury:

To ask Her Majesty's Government, further to the release of the unredacted report RBS Group's treatment of SME customers referred to the Global Restructuring Group by the Treasury Committee on 20 February 2018, how many directors and employees of the Royal Bank of Scotland have been (1) interviewed by the police, (2) charged, (3) convicted, (4) fined, and (5) banned from holding corporate directorships.


Answered by
 Portrait
Lord Agnew of Oulton
This question was answered on 23rd November 2020

In June 2019, the Financial Conduct Authority released their final report regarding their investigative steps in relation to Royal Bank of Scotland, Global Restructuring Group (GRG).

The outcome of the report states that although GRG fell short of the high standards expected from their customers, the investigation by the FCA concluded that RBS did not treat their customers unfairly. However, in light of the findings, the FCA did provide RBS with clear recommendations to adhere to, which RBS have responded to with a series of actions they will undertake in order to address those concerns.

RBS rightly apologised for these mistakes, and set up a scheme to compensate victims. This scheme has, to date, paid out in excess of £150 million to complainants.

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