Great British Railways: Retail Trade

(asked on 17th November 2025) - View Source

Question to the Department for Transport:

To ask His Majesty's Government what plans they have taken to ensure that Great British Railways will treat all its retail market participants, including the Great British Railways retailing unit, on a fair, equal and non-discriminatory basis.


Answered by
Lord Hendy of Richmond Hill Portrait
Lord Hendy of Richmond Hill
Minister of State (Department for Transport)
This question was answered on 28th November 2025

The Government is committed to a fair and open rail retail market, in which Great British Railways (GBR) will sell tickets alongside, and compete with, independent retailers. Moreover, the retail industry management functions currently performed by the Rail Delivery Group will move to GBR.

To ensure fairness when GBR takes on these functions, the Government has announced a range of safeguards, including an industry code of practice. The code of practice will incorporate clear requirements for how GBR interacts with all market participants and impose separation of decision-making where relevant. It will be owned and managed by the Office of Rail and Road, and GBR’s licence will require compliance with it.

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