Universal Credit

(asked on 13th January 2021) - View Source

Question to the Department for Work and Pensions:

To ask Her Majesty's Government whether they conduct A/B tests on applicants for, and recipients of, Universal Credit; and, if so, (1) for how long they have been doing so, (2) how many tests have been conducted, and (3) for what purpose each test has been carried out.


This question was answered on 26th January 2021

As part of the continuous development and improvement of the Universal Credit service, the Department has conducted and completed two sets of A/B tests since December 2019. These tests are robust and effective analytical tools which offer a high degree of confidence in the statistical validity of results gathered to evaluate the impact of changes that are being made to the Universal Credit service.

The first set of tests were used to analyse and validate the usage of two-factor authentication for our claimants. The second set of tests were used to measure the benefit of introducing the Confirm Your Identity service on to the Universal Credit system.

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