Question to the Department of Health and Social Care:

To ask His Majesty's Government what assessment they have made of the impact of digital exclusion on access to healthcare services, including booking appointments and accessing remote consultations.

National Health Service organisations must ensure that all patients have equitable access to care, and that decisions or policies do not unfairly disadvantage people or lead to an increase in inequalities. All NHS organisations are legally obliged to not discriminate.

This means that although we promote digital first services to those who choose to use them, a non-digital solution should be available for those patients who cannot or do not wish to engage digitally to ensure continued, equitable access to care.

These non-digital routes must be available for all services provided by NHS organisations.

We are working to improve access to digital services, outcomes, and experiences for the widest range of people, based on their preferences. Digital health tools should be part of a wider offering that includes face-to-face support with appropriate help for people who struggle to access digital services.