Question to the Department for Work and Pensions:

To ask His Majesty's Government, further to the Written Answer by Baroness Sherlock on 26 June (HL888), how the existing quality assurance process for the Transform Decision Making pilot measures the accuracy of case managers' descriptor selections for claimants with a learning disability compared to those with purely physical impairments.

DWP has a number of quality assurance processes in place to support decision accuracy; these include local quality checks, independent assurance activity and formal fraud and error measurement. Together, these processes provide assurance that descriptor choices are accurate and consistent.

As part of the pilot Case Managers complete an initial assurance process following their training. During this period, decisions are subject to 100% checking before they are issued to customers. These checks focus on the accuracy of the descriptor selection and whether the resulting award is financially correct. Case Managers receive feedback on the outcome of each check and where errors are identified, may receive further coaching or support. The results of the assurance activity are monitored to identify trends and inform continuous improvement, including targeted guidance and support where required.