Question to the Department for Transport:

To ask His Majesty's Government what assessment they have made of compliance by airlines with the Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019; and what steps they are taking to ensure that airlines do not misinform UK passengers regarding their eligibility for compensation for flights departing from UK airports.

In the UK, Regulation (EC) 261/2004 sets out passenger rights in the event of certain flight disruptions. This includes a requirement for airlines to provide affected passengers with information on their rights.

The Civil Aviation Authority (CAA) is responsible for ensuring airlines meet their obligations under the Regulation. It is currently undertaking a Regulation 261/2004 compliance programme to assess airline performance.

The CAA also published research in July 2025 as part of its work programme aiming to improve industry communications with consumers during disruption. This makes 12 recommendations for airlines, focusing on the timing, content and channels of communication that should be used during disruption.

In addition, the CAA and the Department have published guidance that helps passengers understand their rights when flying.