Question to the Department for Science, Innovation & Technology:

To ask His Majesty's Government what assessment they have made of the effectiveness of Gov.uk Chat in providing accurate information about public services; and what safeguards they plan to put in place to ensure that AI-driven responses to queries about public services are reliable and clear.

GOV.UK Chat is being developed and tested to support users in accessing accurate and clear information about public services on GOV.UK. Its effectiveness is assessed through structured user testing and independent evaluation.

Robust safeguards are in place to ensure reliability and security. GOV.UK Chat answers are exclusively drawn from guidance published on the GOV.UK website. The team has worked with the AI Security Institute and Anthropic to implement guardrails to prevent malicious or inappropriate use, and to carry out red-teaming activity as further assurance.

During the October 2025 pilot, the system successfully prevented all attempted efforts to circumvent its safeguards. Testing and assurance activity will continue as the service develops, with accuracy, clarity and safety as core priorities