Question to the Department for Work and Pensions:

To ask His Majesty's Government what steps they are taking to ensure that employees who face violence are supported, such as through guaranteed offers of counselling and group debriefing.

DWP has a robust serious incident reporting process, where colleagues’ wellbeing is paramount. The guidance advises the line manager to consider, with the colleague, whether to seek support from our 24/7 Employee Assistance Programme (which may include counselling) and Mental Health First Aiders. It also asks them to consider using a stress risk assessment where appropriate.

There is proactive support in place such as mandatory keeping safe training, procedures, and intranet guidance to limit these incidents and to make sure colleagues and managers are aware how to respond should an incident occur. All such incidents must be reported. Colleagues are made aware that abuse affects people differently and as such the response and support they receive will be tailored to their needs, whether through immediate help or ongoing support.

Through DWP’s critical incident support, our Employee Assistance Programme supplier can attend DWP sites for face-to-face critical incident support through both group support sessions and one to one conversations. They also offer legal advice and signposting.