Question to the Department for Transport:

To ask His Majesty's Government for what reasons will train passengers be unable to change their flexible ticket on the day of departure and be refused a refund.

The Government is committed to tackling fraud on the railways. The new rules on ticket refunds from 1 April, will help prevent an estimated £40 million a year in losses caused by passengers fraudulently claiming refunds on tickets that were never scanned, despite having used them for travel.