Question to the Department for Transport:

To ask Her Majesty's Government what action they intend to take against train operating companies that have the lowest rates of passenger satisfaction in the most recent National Rail Passenger Survey by Transport Focus, published in January.

The Department continually monitors passenger satisfaction with rail operators and if performance declines, we take appropriate action under the terms of our contracts. Operators are required through their Franchise Agreements to achieve challenging satisfaction targets across a range of key measures and if these targets are missed, they must invest in improvements for passengers.