Question to the Department for Work and Pensions:

To ask Her Majesty's Government how many applicants for Universal Credit have made their application by means other than the online application system since its introduction; and what are the available methods for doing so.

The Universal Credit Full Service Claimant Survey found that 98 per cent of claimants claimed online.

For those claimants who are unable to access or use our digital services, assistance to make and maintain their claim is available via the Freephone Universal Credit helpline. Face-to-face support is also available in Jobcentres. In exceptional circumstances, a home visit can be arranged to support a claimant in making and maintaining their claim.

Furthermore, the Citizens Advice Help to Claim service offers tailored, practical support to help people make a Universal Credit claim and receive their first full correct payment on time. It is available online, over the phone and face to face through local Citizens Advice services across Great Britain.