Question to the Cabinet Office:

To ask Her Majesty's Government what steps they are taking to invest in the digital transformation of government services.

The UK is recognised internationally as a world leader in digital government. The Government Digital Service (GDS) was set up in 2011 with the purpose of digitally transforming government and its services. It leads government’s Digital, Data and Technology (DDaT) function, helping departments build and run services that are digital by default and focused on the needs of citizens.

Departments have built their digital professionalism and capability and there are now approximately 800 digital services, including applying online for a UK passport, applying for your full or provisional driving licence, checking your state pension, and the voter registration digital service. As an example, over 90% of the Driver and Vehicle Licensing Association’s (DVLA) transactions (over 1 billion in 2017/18) are now completed online. Government continues to update current and create new digital services to benefit citizens in their interactions with government.

GDS this month published the Government Technology Innovation Strategy which looks at creating the right foundations to use emerging technologies in government. This will help digitally transform government even more by using innovative technology solutions to make government more efficient and save taxpayers’ money. Alongside this, ‘A guide to using artificial intelligence in the public sector’ was published following a review of Artificial Intelligence (AI) in government by GDS and the Office for Artificial Intelligence (OAI).

The £20m, 3-year GovTech Catalyst Programme has supported central and local government, devolved administrations, and public sector bodies to find innovative solutions to operational service and policy delivery challenges. It provides public sector organisations a safe space to experiment with innovative technologies by providing them with funding, purely for research and development. The Catalyst also encourages the sharing of digital learning and resources, which allows public sector organisations to identify other groups across the UK working on similar problems. The Programme helps government deliver on a key principle of the UK’s Digital Strategy, to improve the digital business sector in the UK, by providing tech companies of all sizes opportunities with the public sector.

Over 10,000 civil servants have also now been trained by the GDS Academy; new standards have made services across government consistent, accessible and intuitive; and departments have delivered digital services to make essential transactions with citizens easier and more efficient.