Question to the Department for Digital, Culture, Media & Sport:

To ask Her Majesty's Government how much automatic compensation has been paid to broadband and home phone customers by members of Ofcom’s voluntary code of practice since that code came into force in April.

In March 2017, Ofcom consulted on an automatic compensation scheme for fixed broadband and landline consumers. Following the consultation, providers serving 90% of these consumers agreed to introduce a voluntary automatic compensation scheme, which came into effect from 1 April 2019. The scheme compensates consumers for delayed repairs following a loss of service, missed repairs or appointments, and delays to the start of a new service. Ofcom plans to review the scheme, including the amount of compensation paid out by providers, next year.