Coronavirus
(asked on 2nd March 2020) - View Source
Question to the Department of Health and Social Care:
To ask Her Majesty's Government whether staff at NHS 111 are given uniform advice scripts on how to respond to suspected COVID-19 cases.
This question was answered on 16th March 2020
NHS 111 call handlers work off algorithms rather than ‘scripts’. This enables the call handler to give proper advice that is tailored to the caller’s needs.
A process for COVID-19 has been worked through between NHS 111 and Public Health England.