Healthy Start Scheme: Telephone Services

(asked on 17th October 2022) - View Source

Question to the Department of Health and Social Care:

To ask His Majesty's Government what were the (1) average, and (2) longest, waiting times for calls made to the Healthy Start helpline in each of the most recent six months for which data are available.


Answered by
Lord Markham Portrait
Lord Markham
Parliamentary Under-Secretary (Department of Health and Social Care)
This question was answered on 16th November 2022

The following table shows the average and longest waiting times in hours, minutes and seconds for calls to the Healthy Start helpline in each of the last six months for which data is available.

Average speed of answer

Maximum waiting time

September 2022

00:00:27

00:16:40

August 2022

00:00:07

00:10:27

July 2022

00:00:26

00:19:13

June 2022

00:14:01

00:58:50

May 2022

00:14:38

00:55:09

April 2022

00:22:14

02:00:00

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