Healthy Start Scheme: Telephone Services
(asked on 17th October 2022) - View Source
Question to the Department of Health and Social Care:
To ask His Majesty's Government what were the (1) average, and (2) longest, waiting times for calls made to the Healthy Start helpline in each of the most recent six months for which data are available.
This question was answered on 16th November 2022
The following table shows the average and longest waiting times in hours, minutes and seconds for calls to the Healthy Start helpline in each of the last six months for which data is available.
| Average speed of answer | Maximum waiting time |
September 2022 | 00:00:27 | 00:16:40 |
August 2022 | 00:00:07 | 00:10:27 |
July 2022 | 00:00:26 | 00:19:13 |
June 2022 | 00:14:01 | 00:58:50 |
May 2022 | 00:14:38 | 00:55:09 |
April 2022 | 00:22:14 | 02:00:00 |