Question to the Home Office:

To ask His Majesty's Government what procedures Border Force has in place to learn lessons from incidents of unnecessary detention or of the loss of paper-work such that a complaint takes 11 months to process.

A Transformation Programme of work is currently underway to reduce the time taken to process incoming complaints within service level agreement. Part of the programme includes identifying and sharing lessons learned to improve the overall service at the border and monitor detention related complaints.