Question

To ask Her Majesty’s Government what assessment they have made of how many complaints the Citizens Advice consumer helpline has received about ticket resale websites.

The Government has not made a separate assessment of complaints made to the Citizens Advice Helpline at this time , but the Government is committed to reducing consumer detriment from ticket mis-selling and is supporting an independently-led review of consumer protection measures for ticket re-sale websites. The Government awaits the recommendations of this Review and will report its conclusions to Parliament by 26 May 2016.